Fulfillment Policy
Order processing, shipping, payment, and warranty details.
Order Processing & Shipping Times
- •In-Stock Items: Ship within 1–2 business days.
- •Out-of-Stock Standard Items: Contact for lead time (usually 4-6 weeks).
- •Custom Orders: Call for lead time.
Payment Terms
- •Custom Products: A 50% deposit is required upfront, with the remaining 50% due prior to shipping.
- •All Other Orders: 100% payment is required upfront.
- •We accept check, credit card, or ACH payments.
Order Changes & Cancellations
- •Standard product orders can be canceled prior to shipping.
- •If a custom order is cancelled prior to shipping, the 50% deposit is non-refundable.
Shipping Methods & Carriers
- •Parcel Shipments: Our preferred carrier is UPS, but we can accommodate other carriers if the customer provides their own shipper ID. Both ground and expedited shipping options are available.
- •Freight Shipments: Chillers are shipped via freight. We typically schedule freight shipments, but customers may arrange their own freight shipping if preferred.
- •International Orders: We ship internationally. Customers are responsible for all duties and import taxes.
Returns & Refunds
We do not accept returns.
Damage & Lost Shipments
If We Arrange Shipping:
We insure all shipments.
- •If an order is lost, we will work with the carrier to recoup the cost and ship a replacement.
- •If an order is damaged in transit, we will file a claim with the carrier. Depending on the extent of the damage, we will either replace or repair the system.
If the Customer Arranges Shipping:
The customer is responsible for any loss or damage that occurs during transit.
Warranty & Guarantees
- •All products come with a 1-year parts and labor warranty.
- •International orders are covered for parts only (labor is not included).
Have questions about our policies?
Contact Us