North Slope Chillers – Fulfillment Policy

Order Processing & Shipping Times

• In-Stock Items: Ship within 1-2 business days.
• Out-of-Stock Standard Items: Ship within 2-3 weeks.
• Custom: Call for lead-time

Payment Terms

• For Custom Products: A 50% deposit is required upfront, with the remaining 50% due prior to shipping.
• For All Other Orders: 100% payment is required upfront.
• We accept check, credit card, or ACH payments.

Order Changes & Cancellations

• Standard product orders can be canceled prior to shipping
• If a custom order is cancelled prior to shipping the 50% deposit is non-refundable.

Shipping Methods & Carriers

• Parcel Shipments: Our preferred carrier is UPS, but we can accommodate other carriers if the customer provides their own shipper ID. Both ground and expedited shipping options are available.
• Freight Shipments: Chillers are shipped via freight. We typically schedule freight shipments, but customers may arrange their own freight shipping if preferred.
• International Orders: We ship internationally. Customers are responsible for all duties and import taxes.

Returns & Refunds

• We do not accept returns.

Damage & Lost Shipments

• If We Arrange Shipping: We insure all shipments.
  • If an order is lost, we will work with the carrier to recoup the cost and ship a replacement.
  • If an order is damaged in transit, we will file a claim with the carrier. Depending on the extent of the damage, we will either replace or repair the system.
• If the Customer Arranges Shipping: The customer is responsible for any loss or damage that occurs during transit.

Warranty & Guarantees

• All products come with a 1-year parts and labor warranty.
• International orders are covered for parts only (labor is not included).