How do I get a replacement part for my chiller?

Contact our team at (866) 826-2993 or sales@northslopechillers.com with your chiller model and the part you need. We keep common replacement parts in stock and can ship most orders within 1–2 business days.

What is covered under warranty?

All products come with a 1-year parts and labor warranty. International orders are covered for parts only. Repairs are free within the warranty period. See our Fulfillment Policy page for full details.

How often should I perform maintenance on my chiller?

We recommend routine maintenance checks at least quarterly. This includes inspecting the condenser, cleaning filters, checking refrigerant levels, and verifying proper fluid flow. See our maintenance guide for a complete checklist.

Can you help me size a chiller for my application?

Absolutely. Contact our engineering team with your heat load, desired temperature range, flow rate, and ambient conditions. You can also ask our AI for an instant recommendation.

Do you offer on-site service or installation?

Our chillers are designed for easy installation and typically do not require professional setup. However, for complex or custom systems, we can coordinate with local service partners or provide remote installation support.

Support & Help

Whether you need technical support, replacement parts, or just have a question about your cooling system — we're here to help.

How Can We Help?

Choose the option that best fits your needs. Our team is available Monday through Thursday, 6am to 4pm Mountain Time, with limited availability on Fridays from 8am to 12pm.